November 17, 2006
Posted in the Techy News Picks of the Day thread in the Meatspace forums, Synapsis uncovers this little treat for us. It’s only a matter of time before most of the customer service jobs in the industrialized world are “outsourced” to androids. When androids are able to consistently recognize a person coming up to them, and have a clear set of subroutines for a proceduralized interaction such as the one we encounter at a fast food joint, the opportunity arises for a significant conversion of roles. As long as the android can recognize the proper currency (or possible there is a machine this is inserted into), and “knows” when to refer the encounter to a manager, there becomes little reason to include humans. Labor costs go down, and procedural consistency goes up!
Welcome to your cyberpunked future!